Statements & Policies

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Statements & Policies

Statement on provision of services for users with disabilities

The Careers Group, University of London is strongly committed to providing an excellent service to all of its clients. For details of this please see University of London's Disability and Employment section which includes its response to the Equality Act 2010.

In addition to its current provision, The Careers Group continues to review its facilities and services to enable disabled users to use them more effectively.

The Careers Group has outlined a minimum level of service to which it expects all careers services, based on the premises of its subscribing institutions, to adhere.

  • Accessible premises including a Reception desk to allow for wheelchair users
  • Hearing Induction Loop systems
  • Clear signage and signposting
  • Information for users with disabilities on disability issues from employers, training organisations and support agencies provided through Reach and Careers Tagged
  • Where computer facilities are provided there must be one desk which will allow a wheelchair user to access the computers with ease and one study desk which allows a wheelchair user to study at that desk
  • Large screen for the PC
  • Zoom Text or equivalent software to be available in the careers service or another location within the college. Staff are aware of and can direct users to this provision and assist in its use if necessary
  • Information in alternative formats (as requested)
  • Wherever possible we will try and obtain in alternate formats, information that has been provided to us by third parties.

We train our front-line staff to be able to adapt PC settings for maximum accessibility.


Courses and events run centrally by The Careers Group are held at disabled friendly venues with wheelchair access and induction loops, whenever possible. Every effort is made to ensure that users with disabilities are able to participate fully.

Accessibility Statement for Events: Our events team prides itself on the quality and content of our events and on our service to you. If you require any special assistance (including induction loops or large print materials) to attend any of our other events please let us know in advance and we will do our utmost to facilitate your access to the event.


All publications produced by The Careers Group can be made available in alternative formats on request. Please ask a member of staff for further details.

We have a help sheet, in our series of Careers Education Leaflets, containing information for Students with Disabilities including Dyslexia available at all The Careers Group offices and on our website.

The Reach diversity website has been designed to support any UK University of London student who attends a college that is a member of The Careers Group and who feels they face particular barriers to their success. This could be due to their ethnic origin, their disability, social background or any other reason. Reach provides news, events listings, a forum for discussion and links to specialist organisations and schemes.

Wherever possible we will try and obtain in alternate formats, information that has been provided to us by third parties.

The Careers Group websites

Please see our accessibility statement.

Our website complies with the Web Accessibility Initiative Guidelines (WAIG) to Double AA Standards.


The Careers Group is a member of The Association of Graduate Careers Advisory Services (AGCAS), which has a Diversity Community for those careers professionals with an interest in diversity issues. It is intended as a forum for sharing and discussing issues, resources and good practice relating to the promotion of diversity and equality and staff therefore, have access to specialists on a range of disabilities.

The Careers Group is a member of the Disability Development Network, a nationwide network of careers staff with an interest in developing careers work with students with disabilities. It aims to share good practice, information and resources.

We have a Promoting Diversity Team. Its role it is to advise The Careers Group on policy and to collate information and other resources in these areas including maintaining and developing the Reach website The team is responsible for improving access and encouraging good practice in our guidance work with disabled users, ensuring there is dedicated provision for users with disabilities and is responsible for gathering information of value to users with disabilities and sharing this with all the College Careers Services.

We are committed to training and developing all staff so that they provide the best possible assistance to you.

Amended March 2013


Annual Report 2012/2013

Read about The Careers Group's strategic plan and key achievements over the last year.


Find out how it has contributed to the strategic aims of the University.